Terms & Conditions 2018-01-02T12:55:30+00:00

Terms & Conditions

The Tour operator is GS Heaven SL, trading as Motoadventours, address Avenida Constitucion 11,MEE13,Alhaurin El Grande, 29120  Malaga, Spain. To submit the booking form on Motoadventours website, you must read and accept our terms and conditions as contractually binding. We ask that you read them carefully. No booking form enters our reservation system without the customer having accepted said terms and conditions prior to submitting it.

Our agents and representatives are not a party to this contract, nor are they responsible or liable for failure to provide any service as may be described in our literature pertaining to the contract.

Upon booking and confirmation, that your requested tour dates are available, we charge a 20% deposit of the tour price. This deposit secures your places. We cannot guarantee any tour reservation until your deposit has been received. From the balance of the tour price ,further 80% are due 2 months before the tour start date. The rental period is not interrupted due to a riding inability of a renter or for any other reason. During the tour Motoadventours is not obliged to replace a damaged motorcycle.

When supplying your own motorcycle for use on the tour, no motorcycle insurance is provided by Moto AdvenTours, and no insurance or safety deposit is required by us.

The use of an fully comprehensive insured motorbike (if using one of our motorcycles), guide on a motorcycle (on some local excursions and on tours with small numbers we only have one guide), hotel accommodation in double or twin rooms, or single rooms where a single supplement applies, breakfasts, evening meals whilst on tour (on some rest days we do not have a group meal), all parking fees, guide fees, all local taxes, ferry fees, local entrance and excursion fees, and all toll roads and bridges.

Your flights, extra nights accommodation, fuel, lunches, drinks, your personal spending money and personal travel & accident insurance, visas, plus any items not mentioned as included.

A limited number of single rooms are available at extra cost on a first-come basis, but availability cannot be guaranteed. If you travel alone, but wish to share a double room, Motoadventours will try to find a roommate for you that is in the same situation. If Motoadventours cannot find a roommate, the single supplement will have to be charged.

If you cancel your tour earlier then 60 days before the tour start, you don’t loose your deposit. We do not refund deposits but we give you the chance to change the tour date or tour to another one within 12 month from the original tour start. You can also pass your trip onto another person with no extra charge. If you cancel the tour within 6 weeks prior to the tour start or during the tour, no refund is possible. Trip Cancellation Insurance is strongly recommended.

Moto Adven Tours reserves the right to cancel a tour up to 30 days prior to tour start if an insufficient number of tour participants have booked by that time. In this case, the customers will be notified forthwith. Moto AdvenTours will refund the payment in full. Moto AdvenTours is not liable for any additional costs or losses that may be incurred by the tour participant due to the tour cancellation. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets.

Situations may arise which, in our opinion, make it necessary for us to cancel, advance or postpone a scheduled tour, change itineraries or make substitutions regarding hotels, cities, tour guides and other travel arrangements. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as bike theft, or damage caused by fire or accident. In these events, we do not assume responsibility or liability for any resulting losses, expenses or inconvenience. Moto AdvenTours are not required to make refunds once the tour commences regardless of the reason for participants being unable to complete the tour.

Means any unusual and unforeseeable circumstances beyond our normal control, which the consequences of could not have been avoided even when exercising all due care. Such circumstances or events include, but are not limited to, war, or threat of war, riot, civil unrest, industrial disputes or strikes, unavoidable technical problems with transport, closure or congestion of airports, terrorist activity, natural disasters, industrial disasters, fire, theft, flooding and adverse weather conditions. In the event of any of the above refunds or compensation payments cannot be made.

Moto AdvenTours reserves the right to amend the tour schedule. This may be due to several reasons, not limited to but including, war, adverse weather conditions, riots and or matters concerning participants safety, operational circumstances such as bike theft or damage caused by fire. In these circumstances the itinerary such as the tour routing, attractions and hotels may need to be adjusted accordingly. This may also mean a tour finishing earlier or later than planned. Moto AdvenTours is not liable for any additional costs or losses that may be incurred by the tour participant due to the tours change of schedule. This includes, but is not limited to, any extra hotel reservations or car rentals, or the cost of non-refundable airline tickets. Situations may arise which, in our opinion, make it necessary for us to alter the normal schedule of the tour, change itineraries or make substitutions regarding hotels, cities, tour guides and other travel arrangements. We advise that your travel insurance covers holiday curtailment.

The rider/hirer agrees NOT TO:
a) Allow any other person than the authorized persons named in the booking form to use the motorcycle.
b) Allow such authorised persons to drive the motorcycle if you or they are banned from driving or if you or they do not possess a valid driver’s license or are incapable of driving.
c) Drive the motorcycle if he/she himself/herself is banned from driving or if he/she does not possess a valid driver’s license.
d) Use the motorcycle in a condition unsuitable for driving.
e) Use the motorcycle for any commercial, or non-general touring purposes.
f ) Use the motorbike as security or sell the motorcycle or dispose of the motorcycle or its parts, equipment, accessories and documents in any way that could infringe the rights of ownership of the rightful owner of the motorcycle.
g) Park the motorcycle on the road during the night, or in a dangerous position during the day.
If the customer does not comply with traffic laws or the requirements for group travel, the contract may be cancelled by Motoadventours and the rental motorcycle secured.

The customer is responsible for complying with above regulations and any consequences resulting from non-compliance. You and your passenger(s) need a passport that covers you in the countries you are travelling to. Please check with the relevant embassy. Your passport should expire at least 6 months after your trip finishes. Please also bring your travel insurance documents. For riders please also bring your full motorbike license. An International Drivers Permit is also required for non EU customers and for overseas tours.

We are responsible for providing the services listed in the tour brochure and our website, where it is within our control. We carefully select and regularly monitor our contractors, such as hotels and restaurants. Moto AdvenTours is responsible for carefully planning all travel and tour preparations. Moto AdvenTours is not responsible or liable for any accidents. We reserve the

right without prior notice to withdraw any part or all of a tour, and to make such changes as may be necessary. Furthermore, it is agreed by you that the owners, operators and agents of this tour including Moto AdvenTours are not the guardians of any customers safety and they, individually or collectively, cannot be held liable in any way for any occurrence in connection with the operation or the customers participation in connection with the tour, which might result in illness, injury, death or other damage to the customer, his property, or his family, heirs, or assigns. The liability of Moto AdvenTours as the tour operator is limited to a total of two times the tour price irrespective of the title/claim.

Moto AdvenTours usually enjoys pleasant weather during its tours. Weather conditions can be unpredictable, and can change quickly and significantly. Moto AdvenTours cannot be made liable for unpleasant or unsuitable weather conditions and no refunds are made for such conditions.

When not using your own motorcycle, we supply a motorcycle as part of the tour package. You can choose from BMW R1200 GS LC, BMW R1200 GS Adventure LC,  BMW F800 GS or GS Adventure and F700GS. A safety deposit has to be paid at the start of the tour, which equates to 1500€. This can be paid by credit card, debit card or cash. This safety deposit is equal to the amount of the insurance excess/deductible of the vehicle insurance. This safety deposit will be refunded upon return of the undamaged motorcycle at the end of the tour. In the event the rider damages the motorcycle during a tour and it becomes un-rideable, then the rider may have to finish the tour in the support vehicle. We cannot guarantee we will always be able to fix the motorcycle during the tour. The bikes are not covered fully comprehensive for riding off road.

The use of an fully insured bike (if using one of our motorcycles), guide on a motorcycle (on some local excursions and on tours with small numbers we only have one guide), hotel accommodation in double or twin rooms, or single rooms where a single supplement applies, breakfasts, evening meals whilst on tour (on some rest days we do not have a group meal), all parking fees, guide fees, all local taxes, ferry fees, local entrance and excursion fees, and all toll roads and bridges.
When supplying your own motorcycle for use on the tour, no motorcycle insurance is provided by Moto AdvenTours, and no insurance or safety deposit is required by us. All other services of the tour and back-up are included.

Moto AdvenTours recommends that you take out adequate travel insurance, including cover for medical treatment, accidents and repatriation, holiday cancellation and curtailment.

Any photos and film/videos taken by Moto AdvenTours whilst on tour remain the copyright of Moto AdvenTours. You also agree that we may use this material for any purpose, including our newsletter, or in advertising and marketing material, including images in which individual tour members can be recognized.

Verbal Changes  of contract are not valid unless confirmed in writing by Moto AdvenTours.

Moto AdvenTours reserve the right to correct any printing or typing errors, omissions or calculation mistakes at any time.

Should a participant feel that the organisers have not met its obligations it should first be brought to the attention of the accompanying leading tour guide. If however, the participant is not completely satisfied, any further comments should be put in writing, within 14 days of your return, specifying the tour identity and dates, and nature of the complaint to: [email protected] . This e-mail address is being protected from spambots, you need JavaScript enabled to view it where your complaint will be investigated, and responded to in the first instance within 14 days by email. The country of Jurisdiction shall be Spain.

If the rider does not comply with local traffic laws or the requirements for group travel as stipulated by Moto AdvenTours staff, the contract may be cancelled and the rental motorcycle withdrawn. If Moto AdvenTours staff think any rider is driving in a way that can harm the rider, passenger or any other tour participants or bystanders then they reserve the right to caution the rider and/or cancel the contract and secure the rental motorcycle. If the customer is using their own bike then in these circumstances to protect the other tour members we may exclude the offending rider from the tour and withdraw all guiding, backup and tour services from them. Any fines or prosecutions will be the responsibility of the offending party. Your safety is of the utmost importance.

We carry one soft bag of luggage for each tour participant in the support vehicle. Items of an immediate or personal nature such as passport, money, camera, suntan lotion, beach or daywear etc should be carried in the motorcycles topcase. Moto AdvenTours assumes no responsibility for any loss, damage or delay in delivering baggage to tour participants. Any loss, damage or delay of luggage carried by Moto AdvenTours should be insured under the customer’s own travel insurance policy.

It is vital to enter your valid email address on the booking form. We correspond by email. Once your booking form has been received and your deposit processed, we notify you by email that your place has been confirmed and we’ll also email you all of the information that you’ll require for your tour.

On behalf of yourself and your passenger(s) will be required to sign a waiver form at the start of the tour accepting that motorcycling can incur risks and that you accept these risks by your participation on the tour.

By completing an on-line reservation/booking and accepting these terms and conditions, or by signing and posting/faxing a booking form, you accept these Terms and Conditions as a binding contract between Moto Adven Tours on behalf of yourself and your passenger(s), the participant(s) or customer(s). Moto Adventours cannot accept your booking without a signed booking form, or a completed online reservation. A written/emailed confirmation returned by Moto Adventours means Moto Adventours has accepted your booking.